🔒 GMKart Captain Privacy Policy

This Privacy Policy applies to the GMKart Captain mobile application ("the App"), used by delivery partners ("Driver," "you") to accept, track and complete deliveries for GMKart. By registering as a delivery partner and using the App, you agree to the collection and use of information as described below.

1. Information We Collect

a) Personal Information

• Full name, email address, phone number, date of birth and gender
• Profile photograph

b) Verification Documents

To verify your identity and eligibility to deliver orders, we collect:

• Aadhar card (front and back)
• PAN card
• Driving licence
• Vehicle registration certificate (RC) and insurance
• Bank passbook or cancelled cheque, for payout processing

c) Location Information

The App requests precise location access, including background location, while you are online and delivering an order. This is used to:

• Match you with nearby orders
• Share your live location with the customer and GMKart support for the duration of an active delivery
• Calculate routes, distances and delivery times
• Maintain a record of completed deliveries for support and safety purposes

Background location is only collected while you are marked "online" or have an active order in progress. You can disable location access at any time from your device settings, but this will prevent you from receiving or delivering orders.

d) Camera and Photos

Used to capture or upload your profile photo and, where applicable, delivery confirmation or document photos.

e) Device and Notification Data

We collect a device push-notification token (Firebase Cloud Messaging) to send you order alerts, in-app notifications, and important account updates.

f) Earnings and Payout Data

Delivery statistics, earnings, and payout history are recorded to calculate and process your payments.

2. How We Use Your Information

• To create and manage your delivery partner account
• To verify your identity, documents and vehicle eligibility
• To assign, route and track delivery orders in real time
• To calculate earnings and process payouts to your bank account
• To send order and account-related push notifications
• To provide customer and driver support
• To maintain safety, prevent fraud, and comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We share data only with:

• Customers, limited to your name, vehicle details and live location, for the duration of an active delivery
• Service providers who help us operate the App, such as cloud storage for documents/photos and push-notification delivery (Firebase)
• Government or regulatory authorities, where required by law

4. Data Storage and Security

Your information is stored on secure servers and access is restricted to authorized personnel. Documents and photos are stored with an encrypted cloud storage provider. While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure.

5. Data Retention

We retain your account, document and delivery data for as long as your delivery partner account is active, and for a reasonable period afterward to comply with legal, accounting and dispute-resolution requirements.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. To permanently delete your delivery partner account and associated data, visit gmkart.com/delete-account.

7. Permissions Used by the App

• Location (including background): order assignment and live delivery tracking
• Camera and Photos: profile photo and document uploads
• Notifications: incoming order alerts
• Phone/Storage: saving delivery-related media and documents

8. Children's Privacy

The App is intended for use by delivery partners who are at least 18 years old. We do not knowingly collect data from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the App after changes are posted constitutes acceptance of the updated policy.